Privacy Policy Overview

This policy explains how we protect your information.

Introduction to Data Privacy

We value your privacy and take careful steps to handle your personal information appropriately. This policy explains how we collect, use, and safeguard details shared by website visitors and customers.

Our approach complies with Canadian laws and regulations. We aim for full transparency so you can feel confident when sharing your information with us through our flower shop website.

How We Collect Data

We collect information provided by you as well as data automatically generated through your website interactions. Both types are necessary for fulfilling orders and enhancing your experience.

Personal Details You Provide

• Contact information, such as your name and email address.
• Delivery address and phone number when ordering flowers.
• Order information, including preferences and special requests.
• Customer support messages, reviews, or feedback you share.
• Payment information when making a purchase online.

Automatic Data Collection

• Device type, browser details, and operating system information.
• Site usage patterns collected for analytics and improvements.
• IP address and approximate location based on your connection.
• Cookies and similar technologies tracking website preferences.
• Pages visited, time spent, and feature interactions on our site.

How We Use Your Data

Collected data enables us to process your orders, provide support, and personalize your flower shopping experience. Information may also inform service or website improvements.

• Processing flower purchases and delivery orders securely.
• Responding to questions, support requests, or comments.
• Communicating order status and relevant information.
• Improving our flower shop website’s usability and functionality.
• Customizing floral offerings and content suggestions.
• Ensuring website security and preventing misuse.
• Complying with applicable Canadian legal requirements.

Privacy Promise: We commit to treating your personal information with care, using it only as needed for our services, and never selling data to outside marketers. Data security is a priority at every step.

When We Share Data

We share information only with service providers assisting in order fulfillment, and never for unrelated marketing purposes. We take care to limit data to what is strictly necessary.

Third-Party Service Providers

Certain trusted partners help process payments, deliver flowers, or support website functions. These partners handle your information confidentially and securely.

Legal Requirements

In some cases, we must provide data to authorities to comply with Canadian law or valid requests.

Anonymous Usage Data

We may use anonymous data to spot trends and improve our services without identifying individuals.

Your Privacy Rights

You have rights regarding your personal data, including accessing, updating, or requesting removal of your information. Please contact us with privacy requests.

• Right to access your stored personal information.
• Right to correct or update your data as needed.
• Right to request deletion of your information.
• Right to request a portable copy of your data.
• Right to object to certain uses of your data.
• Right to restrict particular data processing activities.

Contact us to exercise your privacy rights or for more details about our data practices. We address such requests promptly and transparently.

Protecting Your Data

We use security measures to protect your personal information from unauthorized access, alteration, or loss, both online and offline.

Technical Safeguards

• Encryption of data during transmission and storage.
• Secure data backups maintained regularly.
• Access controls for our website and databases.
• Continuous monitoring for security vulnerabilities.

Our Organizational Safeguards

• Employee training on privacy best practices.
• Strict procedures for handling sensitive information.
• Regular audits of security protocols.
• Reviewing and updating privacy standards as needed.

Data Retention Periods

We keep personal information only as long as necessary for providing our services, complying with laws, or meeting business requirements.

• Data kept for accounts until closure or request.
• No educational data is collected or retained.
• Retained as needed for customer service history.
• Held only for the duration of payment processing.
• Used only if you opt in to receive updates.

You can request data deletion at any time, subject to legal exceptions.

International Data Transfers

If data is transferred outside Canada for order processing, privacy standards and security measures remain in place to protect your information.

• Transfers follow Canadian and international data rules.
• Only essential information is shared when required.
• Partners must provide equivalent privacy protections.
• Your data rights remain enforceable regardless of location.

How We Use Cookies

Cookies help personalize your visit, remember settings, and analyze site traffic. You can manage cookie preferences through your browser at any time.

Types of Cookies We Use

• Required for site navigation and orders.
• Track site usage for improvement.
• Store your display or language settings.
• Enable extra features for site enjoyment.

Adjust your browser controls or review our Cookie Policy for more details.

Changes to This Policy

Policy updates may occur as legal or business needs change. Significant changes will be noted clearly on our website or sent via email when possible.

• Updated privacy policy posted online.
• Notice provided by email, if applicable.
• Date of policy changes appears at top of page.
• Clear summary of main changes supplied.

We recommend reviewing this page regularly for updates.

How to Contact Us

Questions or concerns about privacy practices? Reach out by email or phone for assistance.

Solarenthaq

204 Saint-Sacrement Street, Montreal, QC H2Y 3S7 Canada

Phone: +1 (872) 257-3431

Email: content@solarenthaq.sbs

Last updated December 7, 2025

Effective as of December 7, 2025